Nationwide is down again on New Years Eve, leaving customers unable to make payments

NATIONWIDE’s app crashed, leaving hundreds of customers unable to make payments on New Years Eve.

Hundreds of customers reported issues with the construction company’s app this morning.


Nationwide app goes down on New Years Eve

According to Downdetector, the problems started late last night and by 7:30 a.m. more than 800 issues had been reported by customers.

It comes just a week after the construction company had two days of blackouts, preventing customers from making or receiving payments as Christmas approaches.

Angry customers have taken to social media to complain about the system failure.

One of them tweeted: “So Nationwide is down again and I am waiting once again for the wages to come in. I have bills to pay, this is unacceptable.”

Another said: “How is the national bank down again?!?! How do they think I’m wasting my money if they keep doing it? ”

The mortgage lender said on Twitter that “there is a delay affecting some inbound payments” and that it will be corrected “as soon as possible”.

According to Downdetector, more than half of the issues reported today are with deposits, 23% with account balances and 23% with money transfers.

Problems have been recorded in London, Dublin, Manchester and Birmingham, among others.

The reports come just a week after customers suffered two days of trouble leading up to Christmas.

On December 21 and 22, many customers were unable to make or receive payments, leaving some without their pay a few days before Christmas.

Mother-of-two Amy Davies said at the time: ‘I expect my paycheck to come in today – I’m only down £ 4 and waiting for my money back so I can shop feed and my Christmas Purchase. “

Customers who need cash or to check their balance can visit their local branch or an ATM if necessary.

A Nationwide Building Society spokesperson said, “There was a delay in receiving certain types of payments into their accounts overnight. The problem was quickly resolved this morning and the payments are being processed.

“The delay has impacted payments such as scheduled credits to accounts, standing orders and direct debits. We apologize for the inconvenience.

“Any member who needs our support as a result of this issue can visit us in branch, contact us on 0800 302 011 or via Twitter (@AskNationwide).”

It comes just hours after Santander accidentally paid £ 130million to thousands of accounts on Christmas Day in a huge blunder.

About 75,000 Britons or their businesses received a second salary or supplier payment from Santander account holders.

After last week’s outages, Nationwide promised customers it would compensate them for any late payment fees they incurred as a result of the issues.

Banks usually offer compensation to customers if they are affected by outages or payment issues, but it depends on the situation and the bank is not always obligated to do so.

If you believe you are entitled to compensation, you will need to file a complaint with Nationwide directly and provide proof of any charges you have incurred due to issues with your account.

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